Whether you have a long-term commercial plumbing project for new construction, are dealing with a code-red emergency, or even if you’re just scheduling routine maintenance for your high-rise facility, chances are you’ll have questions and concerns.

Effective communication is crucial to getting what you want, when you want it. If you’ve never worked with a commercial plumber before (or even if you have), there are some simple things you can do to establish efficient communication.

Trust Your Professional

Every good relationship is built on trust. If you’ve done your homework and verified your plumbing contractor’s license(s), liability insurance, and contacted client and financial references, it’s safe to assume that your contractor is qualified and trustworthy, and will be open to hearing what you have to say. When you let them know what you want and respectfully submit your questions, the communication lines will remain open.

Choose an Ambassador

Whether it’s you or someone else on your facility team, it’s a good idea to select one person to act as the main point of contact to communicate with your contractor, especially during long-term projects. When your team members funnel their questions and ideas through your “Ambassador,” it can save you and your contractor time and prevent miscommunication.

Put it in Writing

Calling your contractor’s cell phone each time you have a new question about an estimate or concerns about your materials budget is not the most efficient use of your time. Instead, when you or your facility team think of something new, jot it down and discuss at your next planned meeting, or arrange a phone call with your contractor. If you and your contractor agree that it’s okay to communicate via email, have your team’s Ambassador keep messages concise and easy to read by using bulleted lists. Another advantage of putting requests in writing is that it creates a documentation trail that you, your team and your contractor can refer to when necessary – a great way of keeping everyone on the same page and your project on target.

Meet With a Purpose

Depending on the scope of your project, you may or may not hold regular, scheduled meetings with your contractor. However, even one-time plumbing projects generally require at least one phone call or in-person meeting. Anytime you meet with your contractor, take with you an agenda based on your goals, questions and concerns. Your agenda doesn’t have to be lengthy or look like a work of art – use it as a reference so that you don’t forget any mission-critical items, and it will make any meeting time more productive for everyone involved.

If you are a professional managing a high-rise or commercial industrial building in Los Angeles and you have something you’d like to communicate, Andersen Commercial Plumbing is ready to listen. 24 hours a day, 7 days a week, our staff is available to help you with questions about any job, large or small.

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